Effective 18 September 2026. These terms apply to AI Excuse Generator Pro, offered under the Zentry AI Labs brand by Solomiia Prokopenko, an individual seller, at Via Pio la Torre 15, 50018 Scandicci, Florence, Italy. Contact: zentrylabs@proton.me; telephone +39 0444 156 8773.
1. The service
The service generates short AI-assisted messages for everyday situations, such as rescheduling plans or declining an invitation. You choose a situation, tone, supported language and creativity level, and may provide a short description. The service provides text suggestions, not messages sent on your behalf. No physical goods are supplied.
2. Accounts and free use
For packs purchased directly from our storefront, a store customer account is required to use our generator and hold credits. A customer account in this store is not required to pay for a partner offer; see the partner delivery arrangements below. One free request provides one message after email verification. Keep access to your account secure. For direct purchases, credits belong to the account associated with the order. Contact us if a purchase is missing; do not place another order merely to resolve a delivery problem.
3. Packs and one-time payments
Basic includes 50 generations for USD 8.90; Pro includes 150 for USD 14.90; Max includes 500 for USD 28.90. Each successful paid generation uses one credit and provides three message alternatives. Viewing or copying saved results uses no credits. A new generation uses another credit. Technical failures do not consume a credit.
Each pack is a one-time purchase. It is not a subscription and does not renew automatically. There are no recurring charges. Buying more credits requires a separate purchase. Credits are personal, are not transferable, and cannot be redeemed for cash except through an applicable refund.
A partner offer may provide a 50-generation pack at an individually agreed price. Its price is displayed before payment. An individual price does not change the included quantity of 50 generations. The service name supplied by the partner may appear beneath the pack name in checkout; it does not create a subscription or recurring charge. These terms and the refund policy also apply to purchases of our service through an authorised partner.
4. Ordering and prices
Review the pack, currency, applicable taxes and total in Shopify checkout before authorising payment. Any applicable tax is displayed there before you pay. Your payment provider may apply its own currency conversion or other charges. We do not store your full card number. A contract is formed when payment is successfully accepted and the order is confirmed. Save your order confirmation as a record of your purchase.
5. Delivery, validity and usage
For direct storefront purchases, credits are added electronically to the customer account after payment is confirmed. Each pack is valid for 180 days from confirmed payment; unused credits from that pack expire at the end of that period. The service is available through the generator linked from this store and requires an internet connection and a current web browser. Delivery does not require shipping or a software download.
Usage is limited to five generation requests per minute and 100 per day. We may temporarily pause generation for maintenance, faults or security and capacity reasons. Please contact support if an interruption prevents you from using your purchase. We will investigate and provide a remedy required by applicable law; temporary unavailability does not remove your refund or consumer rights.
For partner purchases, we send confirmation of the verified payment to the partner. The partner provides access through its service; these purchases do not automatically add credits to an account in our storefront. Use the Return to service button after checkout to return to the partner. Access does not depend on clicking that button: payment confirmation is sent separately. If access is missing, contact the partner or our support with your order reference. We remain your contact for purchase and refund issues, and this arrangement does not limit your consumer rights.
6. Refunds and consumer rights
You can request a full refund within 14 days after payment, including if you have already used some credits. We do not deduct the cost of those used credits. Remaining credits from the refunded pack are disabled. Email your order reference and refund request to zentrylabs@proton.me. We arrange reimbursement to the original payment method within 14 days of receiving your request; your payment provider may take additional time to display it.
Starting to use the generator does not waive this policy. After 14 days, mandatory rights concerning faulty, unavailable or misdescribed digital services still apply, including any right to correction, a price reduction or a refund. Nothing in these terms restricts non-excludable consumer rights. See our Refund policy for the request process.
7. Responsible use and generated text
AI output can be inaccurate, inappropriate or similar to output produced for others. Review and personalise every message. We do not guarantee that a message is factually true, unique, accepted by its recipient, or achieves a particular result. The service does not provide medical, legal, employment or other professional advice.
Do not use the service for fraud, impersonation, harassment, unlawful discrimination, forged evidence or documents, or other unlawful activity. Do not submit passwords, payment card details or sensitive personal information. Only submit information you have the right to use. You may copy and adapt generated messages for lawful purposes; this does not grant rights in third-party material or guarantee copyright protection.
8. Changes and restrictions
We may restrict access where reasonably necessary to address misuse or security risks, and will provide an explanation where legally permitted. Restrictions are proportionate and do not remove rights to remedies required by law. Updates to these terms apply to future purchases; we will not retrospectively reduce the purchased quantity or validity of an existing pack. If we discontinue the service, we will address outstanding purchases and applicable refund rights.
9. Complaints and applicable law
For support or a complaint, email zentrylabs@proton.me with your order reference and a description of the issue. Do not include a password or full card details. Italian law applies, without depriving a consumer of mandatory protections under the law of their habitual residence where those protections apply. These terms do not require consumers to bring proceedings exclusively in Italy or waive any competent forum available by law. Liability that cannot lawfully be excluded or limited remains unaffected.